Location: | Ilkeston, Derbyshire |
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Company: | PAM |
Salary: | GBP |
Industry: | Customer Services |
Job Type: | Full Time |
Contact: | Pam |
Posted: | 14 days ago |
Reposted: | 7 days ago |
Why do we need you?
Are you looking for a new opportunity and one in which you can demonstrate and develop excellent leadership skills?
If that's a yes, we have an exciting opportunity to welcome someone into the position of Customer Service Team Leader here at Saint-Gobain PAM's Ilkeston Head Office (and later in the year in our new offices at Bilborough).
PAM are part of Saint-Gobain UK & Ireland and is the premier supplier of ductile iron products and solutions to the UK's key utilities, telecoms, highways, civil engineering, and construction industries.
This role can be worked on a hybrid basis after your initial training and induction period
What we're looking for:
Our Customer Service Team are key to our aspiration to Be Our Best as they influence all elements of our customers' experience. You will play a pivotal role in providing guidance, support, and mentorship to your team members while also actively participating in customer interactions and issue resolution.
What you will be doing:
You will have the ability to Make it Happen by driving performance and productivity within the team and by establishing strong, collaborative relationships with other internal teams . The Customer Service Team Leader will be responsible for ensuring that our customers receive outstanding support and assistance while leading, coaching, and motivating team members to achieve their highest potential. In all of our interactions we strive to Show We Care so that our teams and our internal and external customers feel valued.
Are PAM and Saint-Gobain inclusive employers?
Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.
We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.
And what about flexibility?
The world of work is changing. At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments.
Our standard working pattern is 8.30am-4.30pm Monday to Friday. If you need more flexibility- we'll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can't promise to meet every request when we're recruiting. But we do promise to listen.
If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!